Being self-employed brings a lot of joy into loads of lives. People get to spend more time with their children; or, on the things they love. And, you get to work to the beat of your own drum. This sort of life is perfect for a lot of people. But, of course, it comes with its downsides.
For one, a lot of families don’t like to deal with constant distractions which come with maintaining rapport with customers. And, you will probably feel bad about this yourself. You still have to provide customer service, though. So, this post will be going through some of the ways you can make this easier for yourself.
Nowadays, a lot of small businesses will only give an email address to their customers, instead of a phone number. But, even though this saves having to deal with calls; it can still be stressful and a take a lot of your time. One of the best ways to limit the emails you receive is to provide an FAQ section on the contact page of your website. Aim to answer as many of the questions as people tend to ask as possible. Along with this, if you don’t have one already; you should invest in a smartphone. This tool can enable you to email customers and answer their questions without a computer, using the basic software which comes on the phone. This sort of resource can make your business life a lot easier; even if you only use it for emails and scheduling.
Of course, some companies will want to be able to receive calls from their customers. For a lot of home businesses, though, there’s usually a time between growth where you will get a lot of calls. This brings with it a lot of questions which don’t require your help. And, instead, these can be handled by someone else. A company like VirtualReceptionist.London has the resources to create a virtual call center for you. Simple questions can be answered by an automated process or another person. And, only the hard stuff will be passed on to you. This will also give you the benefit of being able to give a business phone number to your customers; making you look a lot more professional.
It’s no secret that social media is the cornerstone of marketing for any business. And, to remain afloat on a platform like Facebook or Instagram, you have to respond to people on them. Comments and private messages are critical to the success of your efforts on social media. But, thankfully, like your emails; this sort of inbound communication can be handled on a phone. Most social media companies shave apps for their tools. And, this means that all of your business communications can be handled from one place. Along with this, you can use a service like Buffer.com to automatically post for you. This will save you loads of time; making the job much easier.
Hopefully, this will give you a good idea of what needs to be done; when you’re trying to build a company customers love. Responding quickly with the right content is the best way to impress your customers. You can make a bad situation turn good. And, you will often make their life much easier.